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Travel Polices

  1. Check-In Information
  2. Boarding Procedures
  3. Transport Canada Airline Security
  4. Luggage
  5. Infants and Children
  6. Special Needs Guests
  7. Inflight Service
  8. On-board Amenities
  9. Contract Conditions
  10. Seat Selection
  11. Traveling to the US?

1. Check-In Information

  • Check-In opens two (2) hours prior to departure for domestic flight and opens three (3) hours prior to departure for Transborder/International flights.
  • Customers should be aware that increased security procedures (see below) vary from airport to airport and may take more time. As a result, CanJet recommends that passengers check-in at least two (2) hours prior to the scheduled departure time.
  • Domestic Travel - Customers presenting themselves at the CanJet counter less than thirty (30) minutes before scheduled departure of a flight may lose their reservation, and if so, will not be eligible for denied boarding compensation.
  • Transborder/International Travel - Customers presenting themselves at the CanJet counter less than sixty (60) minutes before scheduled departure of a flight may lose their reservation, and if so, will not be eligible for denied boarding compensation.

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