FAQ's
Please follow a link below to view the most frequently asked questions in each category.
Seat Selection FAQ's
- Why am I receiving the following error message after
entering my information?
- How can I purchase my seats in advance if I am traveling
as a part of a group?
- Can I assign my seat for the return portion of my flight
when I am on vacation?
- I do not require a passport to travel to my destination
but I cannot select the birth certificate function. What am I doing wrong?
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1. Why am I receiving the following error message after entering my information? |
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[1002:NoBookingFound] We are unable to locate the itinerary. Please verify the information
is correct and try again.
Possible reasons are as follows:
- CanJet Airlines receives passenger lists from the tour operators (6) six days in
advance, and as a result seat selections can only be processed (6) six days prior
to departure date including the departure day itself.
- If you have booked within (6) six business days of your departure date, your name
will be added to our system forty-eight (48) hours prior to your departure.
- Information entered is not exactly as it appears on your itinerary. i.e. You are
omitting middle name, spelling isn't exact, hyphen is omitted etc.
- If you are traveling with an infant, please call CanJet Guest Relations at 1-866-447-7000
(Monday to Friday from 9:00 am to 9:00 pm Atlantic Standard Time) in order to proceed
with your seat selection.
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2. How can I purchase my seats in advance if I am traveling as a part of a group? |
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You can book the seats for everyone in the group via our website. To book individual
seats please contact CanJet Guest Relations at 1-800-809-7777 (Monday to Friday
from 9:00 am to 9:00 pm Atlantic Standard Time).
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3. Can I assign my seat for the return portion of my flight when I am on vacation? |
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Yes you can, up to forty-eight (48) hours before flight departure date. |
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4. I do not require a passport to travel to my destination but I cannot select the
birth certificate function. What am I doing wrong? |
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For the birth certificate function, go into the drop down menu under facilitation
document. |
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For all other questions regarding advance seat selection, please contact CanJet
Guest Relations via email at guest.relations@canjet.com
or by phone at 1-800-809-7777 (7 days a week from 10:00 AM to 6:00 PM Atlantic Standard Time).