FAQ
- How much is the commission for CanJet Select sales?
- Is the commission only available for sales made through the CanJet Customer Care Centre?
- How do I identify my travel agency when I book CanJet Select through the CanJet Customer Care Centre?
- Will I receive my commission at the time of booking?
- Do I still get the commission if the client books his/her own CanJet Select?
- If a client has already selected a seat, can we add CanJet Select and receive the commission?
- Is the commission payable to the agent or to the travel agency?
- Will I receive a commission for CanJet Select bookings that are included in Transat Holidays’ Luxury Collection?
- If I book CanJet Select for my client and he changes his mind, can we cancel?
- Is CanJet Select available for sale through GDS?
- How far in advance is CanJet Select available, given that there are only 30 sold per flight?
- Who should I contact if I have additional questions concerning CanJet Select commissions?
- Who should I contact if I have issues concerning CanJet Select commission’s payments & billing?
- I have received a payment, how do I determine which CanJet Select Bookings I have been paid for?
- How much is the commission for CanJet Select sales?
- The travel agency will receive a $5 commission per segment regardless of the destination and type of seat selected.
back to the top - Is the commission only available for sales made through the CanJet Customer Care Centre?
- Yes, please contact a Customer Care Specialist at 1-800-809-7777. Our CanJet Customer Care specialists are available from 9h00 to 21h00 AST, 7 days a week.
back to the top - How do I identify my travel agency when I book CanJet Select through the CanJet Customer Care Centre?
- You simply identify yourself as a travel agency at the beginning of the call and inform the CanJet Customer Care Specialist of your IATA number. Your IATA number will be used as your account number, if you do not have an IATA number, an account number will be assigned to your agency.
back to the top - Will I receive my commission at the time of booking?
- No, commissions will be paid by EFT (Electronic Funds Transfer) by the 15th of the following month for files where travel has been completed in the previous month.
back to the top - Do I still get the commission if the client books his/her own CanJet Select?
- No, the commission only applies to bookings made by travel agents.
back to the top - If a client has already selected a seat, can we add CanJet Select and receive the commission?
- You must contact a CanJet Customer Care Specialist at 1-800-809-7777, who will bill the difference to your client. It will not affect their seat selection and you will receive the commission.
back to the top - Is the commission payable to the agent or to the travel agency?
- The commission is payable to the travel agency. They will receive all the commission details along with the electronic transfer. You must ensure the agency’s banking information has been transmitted to the Transat team. Complete the attached form, if you have not already provided your banking information. Commissions will only be paid via EFT (Electronic Funds Transfer).
back to the top - Will I receive a commission for CanJet Select bookings that are included in Transat Holidays’ Luxury Collection?
- No, since CanJet Select is included in the package.
back to the top - If I book CanJet Select for my client and he changes his mind, can we cancel?
- No, you cannot cancel CanJet Select and it is not refundable.
back to the top - Is CanJet Select available for sale through GDS?
- No, it is available through CanJet Customer Care Centre at 1-800-809-7777.
back to the top - How far in advance is CanJet Select available, given that there are only 30 sold per flight?
- CanJet Select is available between 48 hours and a year prior to the flight, if the flight is available for sale.
back to the top - Who should I contact if I have additional questions concerning CanJet Select commissions?
- Send your questions to canjet.com
back to the top - Who should I contact if I have issues concerning CanJet Select commission’s payments & billing?
- Send your questions to canjet.com
back to the top - I have received a payment, how do I determine which CanJet Select Bookings I have been paid for?
- An email notification will be sent from our banking institution, HSBCnet.com to the email address supplied by your agency on the agency registration form when a payment is transmitted. The email notification will include an invoice number for each CanJet Select booking paid. The invoice number contains the CanJet Booking reference Number, Tour Operator confirmation number and the travel date as illustrated below for an April 1, 2011 flight:
CanJet#/Tour Operator#/date (year,month, day)
Invoice # example: MZ373N/P4701376/110401
back to the top