Delayed Baggage Compensation Policy

CanJet Airlines will compensate to a maximum of $30.00 CAD per day and per bag for a Full and Final settlement not exceeding $210.00 CAD (7 days) for delayed baggage originating in Canada and flying to the United States, or international destinations. Receipts must be provided in order to receive any form of reimbursement. In the event that more than on person’s belongings are in one bag, compensation remains a maximum of $210.00 CAD per bag.

All checked baggage may be subject to search by security screeners, therefore locked luggage may be required to be un-locked. Regulations require name identification on the outside of each checked bag. CanJet also recommends placing name identification on the inside of your luggage. Name labels are available at CanJet's customer service counters.

Please ensure that all valuables and medication are removed from your checked luggage and placed in your carry-on bag or kept on your person. CanJet does not accept responsibility for items of this nature.

FREE LUGGAGE ALLOWANCE

For each passenger, CanJet allows up to two (2) checked pieces of 20kg (44 lbs) in combined weight and 158 cm (62 inches) each in overall dimensions (height + width + depth).

Cruise Passengers only, CanJet allows up to two (2) checked pieces of 25kg (55lbs) in combined weight and 158 cm (62 inches) each in overall dimensions (height + width + depth). (must be indicated on e-ticket)

Club Med Passengers Traveling to Providenciales (PLS) and San Salvador (ZSA) only, CanJet allows up to two (2) checked pieces of 25kg (55 lbs) in combined weight and 158 cm (62 inches) each in overall dimensions (height + width + depth). (must be indicated on e-ticket)

Passengers traveling with an infant who have not purchased a seat for the infant

Infants are not allowed their own baggage allowance however they are allowed free of charge 2 extra pieces per infant (example: car seat, stroller, play pen etc...).

Passengers traveling with an infant who purchased a seat for the infant

Once a seat is purchased for the baby they are allowed the same allowance as the adult which is mentioned in details above.

Please see luggage allowances for sporting equipment below.

CARRY-ON LUGGAGE

CanJet will permit each passenger to carry onboard (1) standard item of carry-on luggage not exceeding 21 cm x 40 cm x 54 cm (8” x 16” x 21”) in size. The maximum weight for this carry-on piece shall not exceed 10kg (22 pounds). Passengers may also carry onboard (1) personal item, i.e. camera, coat, diplomatic or consular bag, purse 10" x 12" x 8" or less, receptacle containing human remains, child restraint system, containers.

CanJet sizing units, which are 21 cm x 40 cm x 54 cm in dimension, are located at check-in counters located at each airport. Any heavy items and duty free bottles shall be placed under the passenger's seat. Front row and bulkhead passenger luggage shall be stowed for take-off, landing, and during turbulence in an overhead compartment. Carry-on luggage that cannot be stowed in the approved manner, will be removed from the cabin and loaded in the designated cargo hold.

Garment Bags and Musical Instruments: Each garment bag and musical instrument is a piece of luggage subject to standard rules. In the event the container for transportation is not adequate, the article will only be accepted with a limited release tag (to be signed at check-in), releasing CanJet Airlines of liability.

EXCESS WEIGHT

Weight in excess of the allowed weight (this is inclusive of luggage, weight and size restrictions) will be charged $12.00 CAD per kg plus applicable taxes (for flights originating in Canada) or $11.00 USD per kg plus applicable taxes (for flights originating in the United States or internationally).

Carriage of the excess piece(s) is subject to space and weight availability.

CanJet cannot accept baggage over 32 kg (70 lbs).

Forms of payment

At most Canadian airports CanJet accepts MasterCard, VISA, American Express, Diners Club and cash. CanJet does not accept personal cheques.

SPECIAL ITEMS

Bicycles will be charged $30.00 CAD plus applicable taxes (for flights originating in Canada) or $30.00 USD plus applicable taxes (for flights originating in the United States or internationally) per one way segment.

Surfboards will be charged $50.00 CAD plus applicable taxes (for flights originating in Canada) or $50.00 USD plus applicable taxes (for flights originating in the United States or internationally) per one way segment.

These items are not accepted as checked baggage: Kayaks, Canoes, Windsurfers, Pole-vaults and Hang Gliders. CanJet does not accept pets for travel in checked baggage or carry-on.

All excess luggage and special items will be carried on a space available basis only and loaded after checked luggage. Traveling guest must claim luggage at the destination of arrival.

Sporting Equipment (Free Luggage Option)

When properly packaged, CanJet Airlines will accept one of the following sports items as free checked luggage allowance piece if it fits within the weight and dimension limitations and is under 20kg (44lbs)

Golf clubs

One golf bag containing no more than 14 clubs and one pair of golf shoes. The bag and clubs must be fully enclosed in a hard shell container specifically designed for shipping. If otherwise packaged, the item(s) will only be accepted with a limited release form (to be signed at check-in), releasing CanJet Airlines of liability.

Fishing equipment

Includes two rods, one reel and a tackle box. The fishing rod(s) must be packaged in a rigid and/or hard shell container specifically designed for shipping. If otherwise packaged, the item(s) will only be accepted with a limited release form (to be signed at check-in), releasing CanJet Airlines of liability.

Scuba diving equipment

A set is considered to be one each of the following: empty scuba tank(be able to open the tank to prove it is empty), regulator, pressure gauge (to be at 0), tank harness, face mask, pair of diving fins, snorkel, knife, spear gun, air pistol and safety vest. All equipment (excluding the tank which can be carried separately) must be securely packed in a rigid and/or hard shell container specifically designed for shipping. These item(s) will only be accepted with a limited release form (to be signed at check-in), releasing CanJet of liability. All equipment must be visually inspected and accepted by our check-in agents.

Kite Boards

One kite board or one bag containing kite board equipment will be accepted towards our sporting equipment free luggage option. The bag and kite board equipment must be fully enclosed in a hard shell container specifically designed for shipping. If otherwise packaged, the item(s) will only be accepted with a limited release form (to be signed at check-in), releasing CanJet Airlines of liability.

Hunting equipment

Certain hunting equipment may be checked, provided the free baggage allowance is not exceeded. Should the hunting equipment and baggage combined exceed the free baggage allowance per person, the applicable excess baggage fees would apply.

Please be advised that CanJet is a non Dangerous Good certified airline; therefore no ammunition can be carried in either checking or carry-on baggage.

Firearms of any description on any of CanJet’s flights – firearms for sports purposes will be carried as checked baggage provided required entry permits are in the possession of the passenger for the country of destination and provided that such firearms are checked at the cargo area and are properly packaged in a locked box with trigger locks.

MOBILITY AID DEVICES

CanJet will accept wheelchairs, walkers, motorized scooters and mobility equipment for no additional charge. Dry and gel cell batteries may be accepted for travel providing they are secured in an approved battery container. CanJet will not accept wet cell batteries for safety reasons.

CLAIMS FOR LOST OR DAMAGED BAGS

Damaged or lost luggage must be reported in person within four hours of arrival at the destination airport.

INTERLINE TRANSFER OF LUGGAGE

CanJet does not participate in any luggage interline agreements with other airlines. If you are connecting from your CanJet flight to another airline, you must retrieve your checked luggage at the luggage carousel and proceed to your connecting airline for check-in.

CANJET AIRLINES - LOST AND FOUND POLICY

In the event you left an item in the public area of the airport, we would encourage you to advise the Lost and Found Department at the appropriate airport.

Although CanJet Airlines is not responsible or liable for lost or misplaced articles, we will do all possible to assist with locating these items. Accordingly, if you have lost or misplaced an article onboard your flight with us, please email us with your details at canjet.com.

HAZARDOUS MATERIAL

Transport Canada regulations restrict carriage on aircraft of items classified as hazardous materials. These materials include, but are not limited to, flammable gases-liquid and solid, non-flammable, compressed gas, explosives, poison, corrosives, oxidizing agents, radioactive material, etiologic agents, and magnetized material.

ONBOARD MEDICAL OXYGEN

CanJet does not allow medical oxygen onboard.