The minimum age for unaccompanied minors travelling on our flights has been increased from 5 years of age to 8 years of age. The child must be between 8 and 11 years inclusively on the day of travel. Children under the age of 8 will not be allowed to travel alone on our flights, unless they are accompanied by a person age 16 or older. A fee of $100.00 CAD (or local currency) per flight segment will apply. In addition to being escorted throughout the airport process, our new unaccompanied minor service will include advance seat selection, priority baggage handling, a comfort kit on board (includes blanket, socks and a headset) and free snacks from our On Board Bistro menu. To make the reservation, please contact our Call Center 1-800-809-7777, Monday - Friday, 9:00 to 9:00 Eastern Standard Time, and Saturday - Sunday, 9:00 to 5:00 Eastern Standard Time, up to 2 days prior to departure for flights departing from Canada and Southern destinations.
Please check in 3 hours prior to flight departure in order to complete the required form and check baggage. During check-in, you will have to provide complete information regarding the person who will meet the child at the destination (full name, complete address and phone number). Photo ID will be required
by the airline’s representative from the person collecting the child at the destination to confirm the information provided on the form and to ensure the child's security. The child will not be released to a person who is not listed on the form.
Special tags will be attached to the child's baggage, in order to identify them easily. The child will also be given a pouch (containing their travel documents – passport, tickets, Customs forms, etc.) to wear around their neck and identify them as an unaccompanied minor.
An airline representative will accompany our young passenger during boarding. At no time is the child left alone; airline personnel are there at all times to watch over our young passengers.
The parent or guardian accompanying the child to the airport must remain at the airport until the flight is airborne as confirmed by an airline representative agent.
All children traveling alone get priority boarding on all of our flights.
During boarding, the child will be introduced to the cabin crew. The In-Charge flight attendant will escort the child to their seat and introduce them to the flight attendant responsible for that section of the cabin and explain the safety procedures.
During the flight
Cabin crew will pay special attention to the child during the whole flight, making sure they are comfortable and safe.
At the destination
Upon arrival, cabin crew will introduce the unaccompanied minors to the airline representative as they deplane.
The airline representative will then accompany the child through the Customs and Immigration as well as to the baggage claim area.
Once they have cleared the arrivals area, the airline representative will check the identity of the person who has come to meet the child using the information given on the form by the parent of guardian and request photo ID. If the information does not match, the airline representative will contact the parent or guardian who accompanied the child to the airport at point of origin.
If no one is present to greet the child at the destination, local authorities will be contacted. All subsequent costs incurred (meals, accommodations, etc.) will have to be reimbursed by the parent or guardian.
Preparing the child for the trip
Before the trip, make sure your child is fully prepared by explaining everything that will happen, from departure to arrival. This should reduce any anxiety that you or your child may feel. Also, make sure your child is well rested and able to lift his carry-on bag (not too heavy), which should contain a snack and a few of your child's favorite toys.
Instruct your child on how to contact you by phone if needed. Finally, make sure the person who will be greeting your child at the destination is fully aware of all the flight details as well as the formalities of picking up an unaccompanied minor (i.e. the person must provide a picture ID, sign the form, and assume responsibility for the child).
CanJet Airlines’ guidelines for boarding, as described above, also applies in the case of young passengers.