Guests with Special Needs

All passengers with special needs will be offered pre-boarding and given any additional assistance as required in accordance with the requirements set out in Part V11 of the Air Transportation Regulations (ATR) regarding the terms and conditions of carriage of persons with disabilities.

  • Expectant mothers past 36 weeks require a doctor's certificate that authorizes travel and states travel dates.
  • Guests who require medication during flight and who are unable to administer themselves are required to have an accompanying attendant.
  • Prescription medication should be in its original labelled container with the name of the medication and dispensing pharmacy.
  • Syringes or needles for personal medical use must have the needle guard in place.
  • Visually impaired guests are welcome to bring their service animal at no additional charge.
  • ONBOARD MEDICAL OXYGEN: CanJet does not allow personal medical oxygen onboard. CanJet aircraft are equipped with oxygen for EMERGENCY USE ONLY.
  • For passengers using portable oxygen concentrators (POC’s) please click here.

Please make arrangements by contacting CanJet at least 48 hours prior to your departure at 1-800-809-7777, Monday - Friday, 10:00 to 6:00 Eastern Standard Time. Please feel free to communicate via email by sending your request to our Special Request email address at

For all customers with special needs traveling to/from Toronto Pearson Airport, please contact ACAP at (416) 776-2227 to make arrangements for pick up/drop off service. 

Tactile Row Markers Onboard CanJet

The row numbers are in raised characters and Braille. Please refer to the following link:

Service Animals

Passengers who travel with service dogs are asked to discuss their needs with CanJet Airlines at least 48 hours in advance of travel. 1-800-809-7777, Monday - Friday, 10:00 to 6:00 Eastern Standard Time.

Service animals are accepted for carriage free of charge. Passengers must provide proof of certification for the service animal at time of check-in. The animal must remain at the owners feet throughout the flight and passengers should advise Flight Attendants of any commands that the animal will obey.

"Service Animal" means an animal that is required by a person with a disability for assistance and is certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution and which is properly harnessed in accordance with standards established by a professional service animal institution.

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